AllTalk
AVP FREQUENTLY ASKED QUESTIONS



 













Does AVP allow PKI Token Signing for Medicare purposes?
Yes. - Medicare PKI Tokens are fully supported on AVP. Medicare Australia requires the electronic referrals from GPs to Specialists and Diagnostic Imaging and Pathology requests be electronically signed using a PKI individual Certificate (TOKEN). Of course there is no need to sign other types of documents, but AVP will electonically sign any document you require.

Why not just use secure Email?
The main reason are these:

  • Secure email is in the wrong format for Health Messages. Recipients will need to apply the message manually to the patients record.
  • You generally need to install certificates for all of your recipients in a third party application or address book.
  • It is often easy to "forget to" Secure or Sign your email!
  • There is no guarantee of delivery and no way to automatically apply any acknowlegements to the patients record.
  • There has been very poor update of PKI because existing solutions are generally cumbersome and difficult to manage and maintain.
AVP overcomes these problems by:
  • Letters and referrals are converted into Health messages understood by your practice software and can be automatically applied to the patients record (even creating the record for you).
  • Alltalk will automatically aquire PKI certificates for the recipients where present. In other cases the messages are delivered via existing encryption technologies without compromising digital signature.
  • Only one address book entry is required - the one in your practice software. When a recipient changes encryption certificates, Alltalk will automatically re-aquire the new one.
  • More than 1600 practices are able to accept your messages TODAY with no changes at their end.
  • You cant just "forget" to secure or sign the document. AVP documents are always secure and using AVP templates, Referrals are always "signed" by default.
  • To ensure the recipient knows that they arent required to keep the paper copy, AVP includes Signing Certficiate information inside the electronic message. For those patients who feel more comfortable with a paper copy, AVP prints a reminder at the bottom of the page that a digitally signed electronic message has been generated.

Do I need to use Medical Director?
No - AVP will work with many Practice Software programs. It also works with Microsoft Word. Your practice software may already support Direct communications via Alltalk The following packages include direct support for Alltalk. You will only need AVP for signed referrals.

  • Genie (Windows version for sending, Windows and Mac for receiving)
  • Medical Wizard
  • ZedMed
Alltalk uses a commonly used method Third Party communications. Contact your Practice software vendor to see if they support this method. How Alltalk routes Messages

How much does it cost ?
Around $200. Some pathology providers supply AVP for free to their referrers. Please contact your current pathology provider for more information on free copies of AVP.

I don't have AllTalk - can I still use AVP ?

  • Many pathology and radiology providers use AllTalk or EQuery for message delivery services. Ask your provider if they have AllTalk
  • Yes - it is possible to use AVP to generate electronic messages for delivery by other services, e.g. HealthLink.

Is there a version of AVP for Macintosh Computers ?
The Genie Practice software has direct support for AllTalk for sending where there is a mixed PC and Mac environment only. Practices that do not own PCs, need to install Virtual PC or configure PC on an Intel Macintosh.

Will AVP cause problems for other programs on my computer ?
No. AVP is a very small, single executable, i.e. in simple terms, nothing but a single file is "installed" on your computer. You could even run AVP from a USB disk (RAM key) without actually copying any files onto your computer, although AVP will automatically create an "AllTalk" printer on your system.

Is it hard to install ? No - generally AVP will automatically configure itself. For Medical Director users, there is also a wizard to help you install the AllTalk Letter Template into your letter writer. You may need some help to locate the AllTalk "Outbox" folder, but assistance is available from your pathology provider or from LRS for this task. There is also detailed instructions here=> Install AVP (draft)

Can I use AVP with EQuery ?
Yes - although there is nothing to be gained from this. We recommend upgrading from EQuery to AllTalk at the same time as installing AVP.

 


LRS HEALTH PTY LTD
ABN 85 092 037 628
1 Arthur Street, Hughesdale, Victoria 3166, Australia
Tel: 61 3 9564 7511, Fax: 61 3 9569 0100
Email: support@lrshealth.com.au

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